Help & FAQ
Looking for a quick answer? You've come to the right place.
Shipping & Delivery
What type of packaging do you use?
Framed items are covered securely and placed in adjustable Strong corrugated boxes that lock the frame in position.
When will my Painting arrive?
You can estimate your art's arrival by adding the processing and transit times. We typically process Paintings and framed art , within 48 hours, and Courier Company delivers within 3-5 business days.
How do I track my order?
You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.
How much will shipping cost?
As our product sizes vary, you will be able to find accurate shipping costs on the cart and checkout pages.
Is my package insured?
Framer.pk guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team through LIVE CHAT or by email.
What happens if only a portion of my order is available for immediate shipment?
We combine similar items in one shipment subject to the processing times of all items in the shipment (see processing & delivery times). If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. Contact our customer support team directly by email.
Can I Check the Quality Before making Payment?
Yes, we offer our customer to “Open the Box and check the quality before making Payment” This is the true Commitment with our customer in order to deliver them top Quality Products.
What is your return policy?
All inspiration. No perspiration.
Not 100% satisfied with your purchase? Any purchases made will get return period. Box it. Ship it. Wave goodbye. You'll receive a full refund
More Questions? CHAT WITH US.
Ordering
How do I place an order?
Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions.
What payment options do you accept?
We accept all Payment methods, COD, major credit cards, including Visa and Master card.
Can I cancel my order?
To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team by LIVE CHAT or emailing us at (order@framer.pk) We are unable to process cancellations for items that have already shipped. Please visit our returns page or contact us for alternate options.
We are unable to add additional items to existing orders or substitute individual items. You will need to cancel your existing order and place a new one. Thanks for your patience!
How do I find a specific item from your catalog?
Enter the exact name of the artwork or the catalog item number into the search box that appears at the top of each page.
Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary. If you are not satisfied with the product you receive, you may return it within 10 days for a refund.
How accurate are the item dimensions listed on your web pages?
Framer.pk verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may return it within 10 days for a refund.
Gift Certificates
How do I buy a Gift Certificate?
You can buy a gift certificate here.
